Frequently Asked Questions
Shipping
How long does shipping take?
Orders process in 1–3 business days. Estimated delivery after processing is 6–15 business days. We do not currently offer express shipping.
Where do you ship?
We currently ship within the United States only. Shipping cost is shown at checkout before payment.
Will I receive tracking?
Yes. Tracking is emailed after your order is dispatched. Use the carrier link in that email for the latest updates.
R09 Smart Gesture Ring
Does R09 require an app?
Yes. R09 uses the QRing companion app and Bluetooth for setup, compatible gesture features, and wellness trends. Features can vary by phone, operating system, app version, region, and permissions.
Will gesture controls work in every app?
No. Gesture support depends on your phone, operating system, the third-party app, its current version, and permissions.
How long does the battery last?
Typical battery life is approximately 5–7 days per charge, depending on settings and use. The charging case is included.
Can I wear it in water?
The manufacturer rates R09 at 5ATM. Avoid hot water, steam, diving, and operating the ring while submerged.
Are the wellness readings medical measurements?
No. Wellness readings are estimates for general informational and recreational use. R09 is not a medical device and should not be used for emergencies or medical decisions.
Sizing, returns, and orders
How should I choose a size?
Measure the same finger at least twice and compare the result with the size guide. A comfortable, snug fit also supports more consistent sensor contact.
Can I return the ring because I chose the wrong size?
No. Size or preference returns are not accepted, so please measure carefully before ordering. Defective, damaged, or incorrect items are covered under our Refund Policy.
What if my item arrives defective, damaged, or incorrect?
Contact us within 30 days of delivery with your order number and clear photos so we can review the issue.
Can I cancel or change my order?
Contact us immediately. We will try to help, but changes cannot be guaranteed after fulfillment starts.